FREQUENTLY ASKED QUESTIONS
Below are frequently asked questions about the moving process
QUESTIONS AND ANSWERS
How many movers do I need?
The number of movers depends on the number of bedrooms along with the stairs.
How long will it take to move?
Moving services will take a minimum of 3 hrs for smaller apartments or homes.
Do you pack PODS?
Yes, our moving services include packing and unpacking PODS. There is a form that will need to be signed before we unpack.
What type of payment methods do you accept?
We accept two forms of payment for moving services: Cash, Credit or Debit card.
Is there a fee for mileage?
Yes, there is a fee for mileage.
Is the deposit refundable?
No. The deposit secure your move date as well as the moving truck.
Do you do long distance moving?
Yes. We provide moving services for any family looking to relocate out of state.
Do you supply packing materials?
Yes. There is no additional cost with our packing materials. (The only charge are boxes.)
How soon can you move us?
Within 48 hours of your moving request. Deposit must be paid once sent via email.
Do you help with self-storage units?
Yes, our moving services include assistance with loading and unloading storage units.
Do you guys where uniforms?
Yes. All employees wear company issued shirts with company name visible on front and back.
How much do your moving services cost?
The cost of our moving services varies depending on factors like distance, amount of items, and additional services like packing or storage. We recommend requesting a free estimate for the most accurate pricing.
Are there any hidden fees I should be aware of?
We pride ourselves on transparency. All potential fees will be outlined in your initial estimate. There are no hidden costs.
How far in advance do I need to book your services?
We recommend booking at least 4-6 weeks in advance, especially during peak moving season, to ensure availability.
Do you offer free estimates?
Yes, we offer free, no-obligation estimates to help you budget your move effectively.
What areas do you serve?
We serve the city of New Orleans and surrounding areas, and we also offer out-of-state moving services.
Do you handle both residential and commercial moves?
Yes, we specialize in both residential and commercial relocations.
What types of payment do you accept?
We accept various forms of payment including cash, credit cards, and checks.
Are you licensed and insured?
Absolutely, we are fully licensed and insured to provide you peace of mind during your move.
How do you handle fragile or valuable items?
We use specialized packing materials and techniques to ensure that fragile and valuable items are securely packed and transported.
Do you provide packing materials and supplies?
Yes, we offer a range of packing materials and supplies to meet all your moving needs.
Can I pack my own belongings, or do you have to do it?
You have the option to pack your own items, but we also offer professional packing services for your convenience.
What is your cancellation policy?
We require at least 48 hours notice for cancellations to avoid any fees.
How long will the move take?
The duration of the move depends on various factors like distance and the number of items. We can provide a more accurate time estimate after assessing your specific needs.
Do you offer storage solutions?
While we primarily focus on moving services, we can recommend trusted partners for your storage needs.
What steps are you taking to ensure safety during the COVID-19 pandemic?
We adhere to all local and national health guidelines, including the use of masks, gloves, and frequent sanitization, to ensure the safety of our clients and staff.